Cancellation Policy: You can cancel your order with sthri.in within 4 days from the date of order or before the order is shipped, whichever is applicable.
Q: Can I cancel my order in case I change my mind after ordering?
A: Yes, you can choose to cancel all Non-Ready to Ship products, only if done within 24 hours of placing it. We will initiate 100% refund of your money and a confirmation of the same will be sent to you via e-mail, though we would have loved to have added a new Ethnic Fashion statement to your wardrobe.Please be apprised that Ready To Ship orders are not eligible for cancellations as they are despatched within 24 hours of the receipt of order.
Q: Why a "24 Hour" deadline?
A: As soon as your order is confirmed, action is initiated at our end. The process of picking, packaging,customizing and logistics start, and the ordered product in most cases has already passed through a couple of phases. Incase a garment has to be readied, or customized, the process is already underway.
Following products shall not be eligible for return or replacement:
- • Damages due to misuse of product;
- • Incidental damage due to malfunctioning of product;
- • Any consumable item which has been used/installed;
- • Products with tampered or missing serial/UPC numbers;
- • Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product/s delivered;
- • Jewelry which is 'made to order' on customer's request
On Clothing and Jewelry, qualified sellers accept 30 day exchange subject to the following conditions:
Clothes and footwear are not used (other than for trial), altered, washed, soiled or damaged in any way.